When you have questions about your HCCU accounts, we are ready to assist you by phone, mail, email, or in person.

By Phone

Our Contact Center is staffed by a group of professionals dedicated to serving your needs. The Contact Center's hours of operation are from Mon. - Fri.: 9:00 a.m. to 5:30 p.m. and Sat.: 9:00 a.m. - 2:00 p.m.

  • Main phone number:  916.364.1700
  • Toll-free:  800.233.6328
  • Fax:  916.364.3749

After Hours - To report a Visa® Debit Card lost/stolen or to dispute a Visa Debit Card transaction after normal business hours.

  • Phone number:  844.390.5327

Telephone Banking Service

Access your accounts over the telephone 24-hours a day, 7 days a week with our Priority Line service.

  • 916.364.0132
  • For outside California:  800.638.5802

By Mail

Use the address below to mail in any deposits, loan payments (please be sure to include your Account Number on the deposit or loan payment), or other correspondence:

Heritage Community Credit Union
P.O. Box 790, Rancho Cordova, CA 95741-0790

Heritage Visa® Credit Card Support

24-Hour Customer Service is available for questions about your Heritage Visa® Credit Card account or to report a Lost or Stolen Card. Call 800-558-3424 for assistance.

To mail a payment for your Heritage Visa® Credit Card:

Cardmember Service
P.O. Box 790408, St. Louis, MO 63179-0408

To send an  overnight payment  for your Heritage Visa® Credit Card:

Cardmember Service
824 N 11th Street, St. Louis, MO 63101-1016

By Email

We’re listening…

If you have questions, suggestions, or comments please let us know. Use the form below to send us an email. Please DO NOT include your account number, social security number, or other personal information in your message.

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