Testimonials

Clarise G.

I am writing this letter as a customer of your company to commend the extraordinary service I received from your team leader, Grant Asher, and would strongly recommend him for a promotion to Training Manager. While it may be unusual for a customer to make such a recommendation, I believe Grant's performance represents a gold standard that should be applied to all aspects across your organization.

My recent interaction with Grant involved changing my due date, as well as the confusion of why my payments were considered late when it shouldn’t have been. As I know from previous experiences with other companies, it can be a frustrating and impersonal process. What was different about this experience was Grant's compassionate and understanding approach. He did not treat my request as just another transaction, but as a genuine human interaction, taking the time to truly listen to my situation. He handled the conversation with grace and patience, turning a potentially tense and chaotic moment into a positive and reassuring experience.

Beyond simply resolving the problem, Grant demonstrated a truly unique set of leadership qualities. He showed great empathy, treating me not just as a consumer but as a person deserving of respect and personalized care. This level of humanity and professionalism is a must-have in our world today, and it is a rare and invaluable quality that is often overlooked. Grant's ability to de-escalate, connect with, and ultimately win over a customer is a perfect illustration of the kind of leadership that strengthens customer loyalty and reputation in the long term.

Given his exceptional ability to handle a situation with compassion and patience, I believe Grant Asher would be an outstanding Training Manager. He is a perfect role model for his team and a positive example of how empathetic communication and problem-solving can transform the customer experience. His direct experience on the front lines, combined with his natural leadership skills, would make him an incredible asset in training new and existing employees to adopt a similar customer-centric philosophy.

Please accept my sincere gratitude for having such a remarkable employee on your team. I hope you will consider my recommendation for Grant to receive the recognition and promotion he so clearly deserves.

Brian G.

We recently had the pleasure of working with Leon, regarding our HELOC application, and we couldn’t be more impressed with the level of service and communication we received. From the moment we connected, the service provided was nothing short of excellent. He was incredibly knowledgeable, professional, and patient, guiding us through every step of the process with clarity and efficiency. What truly set him apart was the timely and proactive communication. He kept us informed at every step, ensuring that any potential issues were addressed promptly. He also sent emails just simply telling us to “Have a great weekend”, or wish us a “Happy Monday.” It's rare to find someone who combines professionalism with such a personable approach, and we truly felt that Leon had our best interests at heart throughout the process.

Michael

I made the drive over to Gold River and had the great opportunity to sit down with Alex. It was a great conversation/Interaction. He is very knowledgeable, super positive and in my opinion an asset to your company. Because of this interaction I have not only closed my other account, I have switched over my direct deposit and recommended Heritage Credit Union to family members, friends and even co-workers. I wish that there were more agents like Alex who take the time to get to know the Member and then make solid recommendations that will truly benefit the member.

Leon C.

Auto Loan

Great experience with my auto loan. Love the service and the environment. They are super helpful and knowledgeable!

Felicia H.