Have additional questions about HCCU's products, services, and account information? View digital versions of our in-branch brochures and documents here.
Heritage Community Credit Union understands the importance of protecting the privacy of our members. As such, we are committed to maintaining the confidentiality of each member's financial records consistent with state and federal laws.
Children’s Online Privacy Act
The online financial services offered through the Credit Union’s website are designed for primary member usage. The Credit Union does not actively solicit or collect data from children and as per the Children’s Online Privacy Protection Act (COPPA), the Credit Union does not knowingly market to children under the age of thirteen (13) online or otherwise. If we receive information from anyone who identifies himself/herself as being under the age of eighteen (18) or if we have reason to believe someone under the age of 18 is making the contact, we will treat that contact accordingly. In as much, we will only respond to a direct account inquiry and will not seek to actively solicit any other products and/or services. Occasionally the Credit Union may promote children’s products such as Teen Checking and Youth Savings Account or events such as coloring contests. Any information collected in these circumstances will be in accordance with COPPA and any other applicable laws and/or regulations.
We use the following security features to protect your account when you use ehccu-online banking and ehccupay-bill payment & presentment. First, your account is protected by your PIN, which you must enter to access your account information. In addition, your account is also protected by Multi-Factor Authentication to ensure secure user authentication for online transactions.
Second, we require a web browser that supports Transport Layer Security (TLS 1.2) protocol. TLS protocol provides for secure communication between you and Heritage Community Credit Union by allowing mutual authentication and encryption for privacy, ensuring that your information is kept confidential.
Supported Browsers and Operating Systems
We have upgraded our website to make it as safe as possible and align with industry standards and best practices. Because of this, you may need to upgrade from older Operating System versions and browsers to a version capable of supporting TLS 1.2. On and after February 25, 2019, TLS versions 1.0 and 1.1 will not be supported.
You can check your browser’s TLS compatibility here by selecting “Test your browser”. If you do not upgrade, you will get a connection error when attempting to access our site.
|Browsers & Operating Systems||TLS 1.2 Compatibility Notes|
|Microsoft Edge||Compatible by default|
|Microsoft Internet Explorer Desktop and mobile version 11||Compatible by default|
|Microsoft Internet Explorer Desktop version 9 and 10||Capable when run in Windows 7 or newer|
|Firefox 27 and higher||Compatible by default|
|Google Chrome 38 and higher||Compatible by default|
|Mobile Safari versions 7 and higher||Compatible by default|
|Microsoft Windows 7, 8.0, 8.1 and 10||Compatible by default|
|Microsoft XP/Vista and below||Not compatible with TLS 1.2|
"Phishing Attacks" – Email Security Information
Important Email Security Reminder
Heritage Community Credit Union (HCCU) has always been committed to maintaining the confidentiality, integrity and security of our members' personal information. We are proud of our privacy practices and want you to know that we protect this information and want to help you protect yourself.
HCCU would like to remind you of the important e-mail safety tips that can help protect your account. If you should ever receive an e-mail requesting your personal information, please DO NOT provide the requested information. These e-mails either request personal information or direct the recipient to a site which appears authentic but, is an unauthorized counterfeit website.
We do not send out e-mails requesting personal information. If you receive an e-mail requesting such information, do not respond. If you have already responded, notify us immediately at 916-364-1700 or 866-233-6328.
In addition, we would like to remind you of the following important e-mail safety tips to help protect the security of your accounts.
- One way to protect yourself and prevent possible fraudulent activity is NEVER give personal information such as user ids, account numbers, or passwords to persons unfamiliar to you. Also, be especially cautious during calls you do not initiate.
- HCCU will never request that you send your account number, password or other personal information in an e-mail.
- You should never send your account number, online banking password, or any other personal or sensitive information to anyone via an unencrypted (unsecured) e-mail channel. Most public Internet e-mail is unsecured. Check with your e-mail provider for details about security of your transmissions through them.
- Visit www.ftc.gov/spam to learn more ways to avoid email scams and deal with deceptive spam. You can also call the Federal Trade Commission (FTC) toll-free at 1-(877) IDTHEFT (438-4338).
If you suspect suspicious activity on your account, please notify HCCU immediately at one of the numbers below.
Member Service Center:
SHA-2 (Secure Hash Algorithm 2) is a set of cryptographic hash functions designed by the United States National Security Agency (NSA). The SHA-2 family consists of six hash functions with digests (hash values) that are 224, 256, 384 or 512 bits: SHA-224, SHA-256, SHA-384, SHA-512, SHA-512/224, SHA-512/256. More information can be found here
Additionally, members should take steps to secure their privacy. Here are some resources:
To learn more about fraud, visit the following site: