About Us

Contact Us

When you have questions about your HCCU accounts, we are ready to assist you by phone, mail, email, or in person.

By Phone

Our Call Center is staffed by a group of professionals dedicated to serving your needs. The Call Center's hours of operation are from Mon. - Fri.: 9:00 a.m. to 6:00 p.m. and Sat.: 9:00 a.m. - 2:00 p.m.

• Main phone number: 916.364.1700
• Toll-free: 800.233.6328
• Fax: 916.364.3749

After Hours Lost/Stolen Card Service is available after normal business hours to report a lost or stolen ATM or Visa® Check Card.

• Within the United States: 888.241.2510
• For collect calls outside the United States: 909.941.1398

Priority Line Telephone Service

Access your accounts over the telephone 24-hours a day, 7 days a week with our Priority Line service.

• 916.364.0132
• For outside California: 800.638.5802

By Mail

Use the address below to mail in any deposits, loan payments (please be sure to include your Account Number on the deposit or loan payment), or other correspondence:

• Heritage Community Credit Union
  P.O. Box 790, Rancho Cordova, CA 95741-0790

By Email

To send us a secure email communication, please log into ehccu-online banking and use the "Email" link in the upper left navigation. If you choose to send an email directly to the address below, please DO NOT include your account number, social security number, or other personal information in your message.

• For general questions: Email Us
• Provide us with feedback: Take Our Member Survey
• Sign up to Receive Email Communications

Investment Services

We offer a full range of investment and insurance services to members of Heritage Community Credit Union. Call today to setup a no cost, no obligation appointment.

• 916.364.3053 

Heritage Visa® Credit Card Support

24-Hour Customer Service is available for questions about your Heritage Visa® Credit Card account or to report a Lost or Stolen Card.

• For 24-Hour Customer Service: 800-558-3424

To mail a payment for your Heritage Visa® Credit Card:

• Cardmember Service
  P.O. Box 790408, St. Louis, MO 63179-0408

To send an overnight payment for your Heritage Visa® Credit Card:

• Cardmember Service
  824 N 11th Street, St. Louis, MO 63101-1016