In response to the coronavirus (COVID-19), Heritage Community Credit Union (HCCU) is closely monitoring ongoing developments with guidance from the U.S. Center for Disease Control and Prevention (CDC), federal, state, and local health agencies. Your credit union leadership understands that many of us may be anxious at times like these. We respect the reasonable levels of concern that exist in our local community, in our country, and indeed across the world.
The State of California has mandated the use of masks, specifically when entering public spaces. HCCU asks all visitors entering our branches to please wear a mask or face covering during your visit. Members conducting a transaction may be requested to briefly lower their masks for identification purposes.
Please know that HCCU has taken several precautionary measures to support the health and safety of our members and employees, and reduced branch teams remain available to serve you. We have confirmed the high standards in our regular cleaning procedures at all branches, where we have also made hand sanitizer readily available. Additionally, we are communicating regularly with our employees to ensure that they are informed regarding best practices for keeping everyone safe.
HCCU exists to support you, our members, at all times. We’re here for you! If you have any questions or need any special assistance, we encourage you to contact us via email or reach out to the HCCU Contact Center at 916-364-1700 or 800-233-6328.
On behalf of the HCCU community, we wish you and your family the best in remaining safe and healthy. Thank you for your membership.
Financial Support for our Members
As the impacts of the COVID-19 crisis continue, HCCU is here for you. Your credit union respects the unexpected and adverse financial effects that these events may be having on you, and HCCU has programs and services in place to minimize possible disruptions to you and your family.
Consumer Loan Payment Deferment (Skip-A-Payment)
We want you to know that we’re here for you if you need assistance with your Heritage Community Credit Union loan. We are offering a "No Fee" loan payment deferral program1 on consumer loans. If you need additional loan assistance, please contact us at 916.364.1700 or 800.233.6328
Mortgage Payment Assistance
If you are unable to make your monthly mortgage payment due to the effects of the Coronavirus (COVID-19), PHH Mortgage and its team are here to assist you.
For mortgage resources, please visit PHH's COVID-19 website or email at [email protected] to begin the assistance process. You may also call them at 1-800-936-8705 for help via their new self-serve option. Please note that while they are working as quickly as possible, turnaround times may be as long as one week due to anticipated volume – we apologize in advance for any delays.
Lifeline Assistance Loan
For members financially impacted by COVID-19, HCCU is offering low-interest loans to help with
budgeting concerns. Apply online for your Lifeline Assistance Loan.²
1Finance charges will continue to accrue during the deferral period, your payments will be applied to the deferred interest prior to any application to principal. It is important to understand deferral of payments will increase finance charges over the life of the loan and may increase the number of payments required to pay off the loan, your final payment may also change.²Loans subject to approval.