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News & Documents

News & Documents


Account Activation Text Scam

Fraudulent text messages are being sent to consumers in an effort to steal personally identifiable information. Mass text broadcasts are commonly used by fraudsters to reach large audiences of potential victims. This scam is quite common and often operates simultaneously in multiple states.

SCAM DETAILS

  •  Automated texts are being broadcast that warn consumers to call certain numbers to reactivate their payment cards.
  •  A recent text example: "Federal Credit Union ALERT: Your CheckCard has been temporarily LOCKED. Please call Card Services line …".
  •  Text messages do not reference a particular issuing brand but they may vaguely refer to a credit union or bank.
  •  Text messages may also originate from Jamaican area code 876 which is easily confused by consumers with a toll free number.

At HCCU, we take fraud seriously and will continue to diligently monitor this situation. If you have any questions or concerns, please contact us at 916-364-1700 or 800-233-6328.


Upgrade to HCCU’s Fraud Detection and Notification System

As part of our continuing effort to bring the best technology and service to our members, we at HCCU are upgrading our Fraud Detection and Notification System. The new system will provide more immediate attention to notify our members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on Debit Cards.

If you receive a notification call from our automated assistant, whom we have nick-named Jill, please work with her to answer questions regarding recent card activity. Please also be aware that our Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week should you need assistance from a live agent.

If suspicious transactions are identified as fraudulent, calls will be transferred to our outstanding member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts. If the recent activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone.

Thank you for your support through this upgrade and, as always, thank you for being a member of Heritage Community Credit Union.


Security Flaw in Internet Explorer Exposes PCs

A major security flaw has been found in Microsoft’s Internet Explorer that can allow hackers to hijack online sessions. This is a browser-based vulnerability and does not affect the operating system. The United States Computer Emergency Readiness Team (US-CERT) advises to stop using Internet Explorer if users are unable to apply workarounds published by Microsoft.


Microsoft Discontinues Support of Windows XP

Microsoft has announced on April 8 they will no longer support Windows XP. If you are currently using Windows XP, Microsoft recommends you upgrade to a supported operating system to ensure access to the latest security updates they provide. Learn more at http://www.microsoft.com/en-us/windows/enterprise/end-of-support.aspx


Heartbleed Bug -- 1st Update

We are keeping a close eye on the "Heartbleed" bug you may have heard about. The vendor we use for Online Banking has completed a preliminary assessment and has not discovered any vulnerability. However, there are a number of ancillary services within your online banking experience that have not yet completed their assessment. We will be sure to keep you updated. Rest assured that we are doing everything we can to help ensure that your information is safe.


HCCU Annual Membership Meeting, Election Results

HCCU held our 61st Annual Membership Meeting on Wednesday, March 12th. The agenda included a brief report on the state of the Credit Union and the election of members to the Board of Directors and the Supervisory Committee. It is our pleasure to confirm the following elections:

Board of Directors Term
William Windle 3 years, 2014 - 2017
Allan F. Wisnicky 3 years, 2014 - 2017
Supervisory Committee Term
Sharon Hannon 3 years, 2014 - 2017
Robert L. Collins 3 years, 2014 - 2017

Congratulations to our newly re-elected Board of Directors and Supervisory Committee members! Thanks for volunteering your time, hard work and dedication to Heritage Community Credit Union. For a complete listing of our management, click here.


Facebook/Twitter Sweepstakes Official Contest Rules

View the Official Rules for our ongoing Facebook/Twitter Sweepstakes here.


Press Releases

Annual Reports

Special Notice to Members

Limitation of Services Policy

Heritage Community Credit Union is committed to treating its employees and members with respect and to maintaining a workplace free from abusive conduct. Therefore, effective August 1, 2012, Heritage Community Credit Union will implement a Limitation of Services Policy to address standards of member conduct and to apply appropriate remedial measures against members to protect its employees and members from abuse, harassment, and intimidation. View this policy here or at any of our branches.

 

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